After Sales Expert (m/f/d)

Aftersales with end customer expertise and for car dealerships / car dealership groups Knowledge of the dealer network in Germany Knowledge of the DMS (Dealer Management Systems) and the systems: Cross, VaudisX and VaudisCC Experience in project management or project control Change and stakeholder management in group structures Strong communication skills and a confident manner at all hierarchical levels Requirements analysis, process modeling and documentation Experience in an international environment or in shoring setups Independent, structured way of working Experience in rollout and shoring skills would be desirable REQUIRED TECHNICAL AND/OR PROFESSIONAL QUALIFICATIONS (e.g. IT skills, controlling knowledge) IT skills, controlling knowledge) The role includes technical support in the area of After Sales with a focus on end customer processes as well as cooperation with car dealerships and car dealership groups within the VW dealer network in Germany. * Aftersales with end customer expertise as well as for dealerships / dealership groups * Knowledge of the dealer network in Germany * Knowledge of DMS (Dealer Management Systems) as well as the systems: Cross, VaudisX and VaudisCC * Experience in project management or project control * Change and stakeholder management in group structures * Strong communication skills and confident manner at all hierarchical levels * Requirements analysis, process modeling and documentation * Experience in an international environment or in shoring setups * Independent, structured way of working * Experience in rollout and shoring skills would be desirable